Shipping policy

Shipping Policy

Last Updated: July 9, 2026

At Lencay, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy before placing an order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

United States: 7–15 business days
Canada: 7–18 business days
United Kingdom: 7–15 business days
Australia & New Zealand: 8–18 business days
Europe: 7–18 business days
Other International Destinations: 10–25 business days

These delivery estimates do not include order processing time.

Shipping Costs

Shipping fees are calculated during checkout based on the destination, shipping method, and current promotions.

From time to time, Lencay may offer free shipping on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 24–72 hours to become active after shipment.

Delivery Delays

Although we work with reliable shipping partners, delays may occur due to:

Customs inspections
Severe weather conditions
Carrier delays
Public holidays
High shipping volumes
Other circumstances beyond our control

Lencay is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided:

We may be unable to modify the address once the order has entered processing.
If the package is returned to us, additional shipping charges may apply for reshipment.