Privacy Policy

Last Updated: July 9, 2026

At Lencay, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you interact with our website, we may collect the following information:

Full name
Email address
Shipping and billing address
Phone number
Payment information (processed securely by third-party payment providers)
Order history
Device information, browser type, IP address, and cookies

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional emails if you have chosen to receive them

Payment Security

Lencay does not store your complete payment information. All payment transactions are processed securely through trusted third-party payment providers using encrypted connections.

Cookies

Our website uses cookies to:

Remember your preferences
Improve website performance
Analyze visitor activity
Enhance your shopping experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Sharing Information

We do not sell or rent your personal information.

Your information may be shared only with trusted third parties necessary to operate our business, including:

Payment processors
Shipping carriers
Fraud prevention services
Website hosting providers
Analytics providers

These partners receive only the information necessary to perform their services.

Data Security

We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to use commercially acceptable security measures, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Comply with legal obligations
Resolve disputes
Enforce our policies

After this period, your information is securely deleted or anonymized.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict or object to certain processing
Request a copy of your personal data
Withdraw consent where applicable

To exercise any of these rights, please contact us using the email below.

Third-Party Services

Our website may contain links to third-party websites. Lencay is not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that such information has been collected, it will be promptly deleted.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon publication on this page. Continued use of our website constitutes acceptance of the updated policy.